Cleaning Up The Mailroom

Over the last decade or so – since we started Punch back in 2003 – the volume of mail coming into my inbox has steadily continued to grow in size year on year, from what now seemed to be very lightweight, to become the ever-demanding, resource-sapping monster that it is today.

Like many people, I have a love/hate relationship with email – I tend to get anywhere from a couple of hundred to up to five hundred or more mails per day on a heavy day. However, for me it remains a terrific tool for being able to delegate quickly, cutting out the need for superfluous meetings and providing a mechanism for tracking back to see the evolution of a conversation. Clearly CRM systems can handle that aspect of use, but then it’s the ease of access, whether by phone, webmail or desktop on many devices that makes email remain so attractive.

I’ve tried various routes to keeping it in check – having had my work and personal lives completely entangled for the last nine years, I made what was a fairly big step for me recently, to set up my first personal email account that I actually intended to use with family and friends. This enables me to keep a little space between work and home, particularly whilst on holidays. Whilst that’s great on holiday, enabling me to turn off work more fully than I could previously, the rest of the time, it just adds to the management burden of coping with email.

When someone leaves Punch, I tend to redirect their email to me, so not only do I get the benefit of my junk, I also get theirs. And over the course of time, that’s now quite a few email addresses. So, over Easter I snapped, and took the time to unsubscribe from every incoming mailer, newsletter and list-based mail that I was getting. It took a good deal of effort – and, one month later, I’m probably still only 80%/90% done – but I’ve managed to cut down the amount of incoming junk each night from upwards of 50+ junk mails to 5 or less. I also get less during each day of course. In short, I think I’ve cut down my incoming mail volume by at least a third – and perhaps by as much as a half.

The reason I’m bothering to share this is to convey how much better email is after a good clean up. Whilst it only takes a few seconds to register and delete each spam item, the effect that the clutter has in terms of preventing clear thought and concentration is massive. And that’s even with a decent spam filter in place.

In short, it’s no longer so necessary for me to cut out the superfluous to be able to identify the important – which means the whole process is less taxing. So, next time you’re having a physical desk clear out to clear up your physical workspace, I urge you to think about spending a bit of time doing the same to your email. A few days of effort can make a massive difference.

(NB – On this subject – here’s a post about TechCrunch’s MG Siegler and his attempts to give up email for a month).

WordPress Confessional

Forgive me WordPress – it’s been several weeks since my last post, and I feel terribly guilty.

It’s true that things are a shade on the busy side, what with trips to Istanbul, Dubai, Sweden and Munich in the last few weeks, on top of recent visits to Moscow, Budapest, Athens and others – but obviously that’s no excuse. Nor can I fall back on the needs of our busy and growing agency, as we’re extolling the virtues of an integrated approach to PR, Search and Social Media.

No, the real villain here is my bookshelf, which I must admit I have become reacquainted with in recent weeks. You may not like it – but we have a long and cherished history and frankly I’m glad that we’re back together again.

Sure you’re important to me and yes, I still love you – but I’m afraid that my loyalties still lie with my beloved paperbacks. The fact that Amazon’s digital sales now outstrip the printed form, coupled with my innate inner geek, don’t sway me from the truth. Whilst I’m the first to admit that there’s a time and a place for digital – there’s also a time and a place for paper. Or rather paper books.

So, you’ll have to accept that if I do take my e-reader on holiday, it’s not for the purpose of sitting by the pool getting amongst the pages of a novel. I prefer instead to carry the five books that I chose to read whilst on holiday and enjoyed the experience all the more for it.

Despite all this, it would be fair of you to accuse me of neglect in recent weeks. I can assure you that you have been on my mind, but of course, that’s not enough.

So, WordPress, my goal is to continue to feed you with my thoughts as often as possible whilst also doing the same for myself. If I go a little quiet then it’s safe to assume that what I’m doing may well be to your benefit in the longer term. I hope you can live with that…

Movember, Week 2

Right, so Movember is now nearing the halfway park. The thing is now looking visible enough to be an irritant for me and sufficiently amusing for everyone else, but it hardly seems worthwhile at this point.

Still, it’s been a bit of an icebreaker this week on a number of occasions and I remain game for a laugh.

I’m flying to Munich to meet a bunch of people for the first time next week, so that should be fun. I’m contemplating chopping off the sides and going for the Cubano look at present – a strong choice by any standards.

Or possibly I’ll just keep riding it out, old school.

Stimulants & I

So, I’m back to my favourite subject – sleep – once again. Or, at least, the effect of specific stimulants on the quality of my sleep and therefore my life in general.

Post-holiday, I’ve now consolidated my abstention of booze with the added sacrifice of caffeine – or at least, caffeine in it’s most potent and obvious form, ie coffee (nb – I have drunk green tea today which, I’m told, can contain more caffeine than regular tea).

For the last three years I’ve joked about being on the caffeine & nurofen diet – and whilst the latter factor is a nod to the adage that the facts shouldn’t get in the way of a good story, the truth is that my coffee consumption has veered between ‘excessive’ and ‘through the roof’.

As a non-smoker – and, at present, a non-drinker – I’m wary of sounding too evangelical about this kind of thing. However, although any benefit i once felt from having given up alcohol is long since forgotten, conceptually I know I’m significantly better off without it (and can swiftly reel off a number of perceived benefits). In my case at least, the reality is though that my body hasn’t actually felt any better than it did whilst drinking for some time – it’s only my memory that recalls how physically wretched it can make one feel.

This weekend was weird. I had no no highs/lows in energy whatsoever, which I assume is due to a further stabilising of my blood sugar through now also opting out of coffee – and consequently took great pleasure in doing the simple things with my family all weekend, which is exactly how it should be of course.

Unlike alcohol, I don’t think that an all or nothing approach is necessary with coffee, more a simple need to find some sort of balance rather than consuming one after another all day long, as I have been doing.

Strangely I haven’t actually slept very well the last week or so -
either one or both daughters have been up every night – and yet I feel more rested. Perhaps the gym is also a factor as somehow I managed to go every other day last week – Monday, Wednesday, Friday and Sunday – which has left me achy but keen for more.

So, I’m not quite sure where all this is headed but I’m certainly enjoying the lack of reliance on certain habits and the resulting impact it seems to be having on my physiology. Having apparently cracked the willpower element, I’m conscious not to become too puritanical about all this and will probably start re-introducing all these factors back into my life on a gradual and careful basis, to see how it goes.

Perhaps not quite yet though.

Typically Dramatic

We’ve decided to come on holiday in the UK rather than going abroad – with all the benefits and risks that are respectively associated.

On the plus side, we haven’t had to travel too far with the little ones. On the downside we’ve had iffy weather all week, with rain all day today for example. To be fair the weather hasn’t been too much of an issue up until now, but as we go into the second week, it might start to wear thin a little if we don’t see a bit more sun.

Still the scenery is beautiful and we’ve been making friends.

We’ve had a bit of drama this week too – as is customary on a Goold family holiday. I was patched up and it’s consequently been nothing more than a minor inconvenience, particularly as the sea has been fortuitously flat since the accident. I would have been a good deal more agitated otherwise.

Right, back to building pink Lego castles and making crepe paper flowers it is then…

Advanced Web Rankings

I’ve just found a terrific keyword research tool which looks like it might save us a good deal of time and hassle moving forwards – www.advancedwebranking.com.

We have been put onto the service by an industry contact and I’m always a little sceptical about using automated services, not least when we currently take a great deal of time and effort to manually measure and monitor on a weekly basis. But then that’s the point really, are we willing to sacrifice a little accuracy in the name of saving a great deal of time that could be usefully employed elsewhere on the same account? And is a client?

The argument is made a little more interesting when you consider that actually the search engine ranking results which are served up are arbitrary anyway – what one of the team sees at one desk can be markedly different from either the same machine at a different point in the day, or a colleague sitting next to them at exactly the same time.

The accepted standard therefore amongst SEM pros seems to be that where measurement is undertaken manually, provided it’s done relatively consistently – ie at around the same time from the same machine, in the same location each week/month, then that provides at least some level of assurance that the findings are based on solid ground.

What all of this means of course is that what we take for accuracy is actually only the best attempt at accuracy given the number of variables – and therefore the argument about whether to move from manual monitoring to automated monitoring of SERPs becomes far easier for me.

For sure, in the short term, we’re not about to simply stop manual monitoring overnight – and to a certain extent it’s currently unknown whether the clients (Punch included) will accept the auto generated reports or whether we will still need a degree of manual intervention to extract the relevant information from the automated version in order to create reports in our preferred formats. Yet given the acceptance of the way that Google analytics reports – I have ours set up to automatically generate and send an overview report once per week – I suspect that this will be absolutely fine.

One interesting and potentially beneficial point about the ranking tool is the fact that the information can be dynamically analysed, which is a distinct improvement on our manually generated versions, with the ability to generate pivot tables etc.

Another key benefit is that additional search engines can be added to the results. Historically we’ve only really regarded Google, on the basis that Google and Bing’s results are relatively closely matched for many searches given the engine’s respective alghorithms. And given Yahoo’s declining market share I think it’s only a question of time before the recent deal with Bing results in Yahoo results becoming an irrelevance to a greater or lesser extent. However, we now have the ability to know, without tripling the workload in the process.

As with the first time any user views photoshop, it’s hard to know where to look first, an initial attempt to login is a little bewildering – but the Advanced Web Ranking wizard is simple enough to plug the relevant information in and set running. Then, as with any relatively sophisticated programme, the key is to fiddle around the with information in a quiet moment, in order to develop an understanding of what the key components are and where to find them. Personally I’ve always found that I use a relatively small portion of any software’s overall functionality – particularly when there is a great deal of complex functionality – so I’m in no doubt that once we have had a little more time together, maneouvering around the interface will become second nature.

One area where I’m not currently 100% clear is the extent to which the results given are IP tracked and/or geographical location specific. Certainly it’d be useful to have greater visibility over this as a definite flaw in the manual reporting process is the fact that, by default, someone reporting manually has to be physically based somewhere, whether in one country or even, like me, moving around a little. Again, this ties in with the above point that consistency is the only way to provide some stable basis for reporting – but I’m hoping that with a little more play time, I’ll be able to run so geo locational searches, which will be a great additional layer of data to analyse and provide.

Finally, I should mention that I’m also playing with the web ranking tool’s sister product: www.advancedlinkmanager.com. We’ve been using a backlinks tool for some weeks, which provides a good level of information on link popularity – however I’m keen to run some comparative tests to see whether either one fares better than the other. With just a few clicks it’s easy to see where your competitors have backlinks and you can therefore target those locations. You can view the information pictorally or in lists and it’s pretty easy to use.

As with all time and labour saving tools, the key is to find the time to be able to give them the attention they deserve initially. The issue of course can be that it’s impossible to know in advance whether that time has been well invested as it’s impossible to make a sensible judgement about whether something represents a better alternative to whatever current process is in place, or not. Whilst it’s very early days in my use of both tools, common sense suggests that given the number of SEO campaigns that we now run, it will be well worth making the time to use these resources in the long term.

Oh, The Irony

I’ve had a bit of a night of it.

Although we have taken our eldest daughter to a couple of festivals (the Big Chill, twice), it’s impossible to take two of them at their age – or at least highly impractical. Nevertheless, every Glastonbury weekend, I try and watch as much of it as I can, both immediately and over the following weeks.

So, there I was last night, sneaking in a bit of a late on to watch Gorillaz superb two hour Friday night set, featuring Lou Reed, Snoop, Mark E Smith, Hypnotic Brass Ensemble etc etc, only to find that when I did try to go to bed, the little one had been up for a while. So, taking over parental duties, we sat together for an hour or so, before decamping from her bedroom to the spare bedroom to try and get some shut eye. At about 1am, she was sick – and I can only think it was in honour of the Glastonbury weekend as, unusually, it only happened the once – and then decided she wanted to play for a bit. Two and a half more hours to be precise.

I gave up trying to get her down again at around two am – so we went and watched Glastonbury for a little longer before she finally keeled over. Block Party’s Kele was a particular gem.

Now Saturday beckons – and it looks like whatever it is has gotten my other two girls. So, i reckon a bit more Glastonbury might just be on the cards this weekend yet.

Bone Dry

I’m now six months in to having been teetotal, which started out as a attempt to have a healthy January and has rolled on subsequently.

Having done this once before, also for about six months, I will confess to feeling pretty good – although not evangelical, which I find pretty irritating – about the benefits of giving up booze and, in my case, it’s just a question of seeing how I feel at any given point. My body doesn’t react well to alcohol generally any more and I was just finding that I was feeling wretched after even one or two drinks of something, so thought it better to knock it on the head for a while.

Quite a few people have recently asked me if I do feel better – the truth is that I simply don’t know. Common sense tells me that I’m undoubtedly better off on a health basis but of course one forgets -
and frankly, I’m pretty tired anyway as whatever extra energy I have still gets invested into my work and my family. Certainly I suspect I’d be feeling a lot worse and would have been far less productive over the last six months if I had also been drinking as it’s been an unbelievable period of growth and development, both for me personally and for the business.

From mid January onwards I can honestly say that I have been completely disinterested – but over the last few weeks I’ve had the odd pang, so suspect I may have a pint again on the village green at some point in the not too distant future. I say blame the hot weather…

Hit Pause

The last week or so before holiday is always berserk – and this week has been no different. With three new joiners in the last few weeks, a leaver today and a couple of major new projects onboarding right now, the adage that ‘it’s never a good time’ is perhaps more applicable than normal at present.

Still, for all the passion and effort that gets poured in the rest of the year, most people are really good about recognising that we all need to take a week or so at some point, even when timings aren’t ideal.

So, I’m leaving my laptop at home, turning off the wifi and roaming on my phone (although I suspect if I find wifi I may be looking at weather reports, as March is a little early to guarantee good weather on the Med) and bracing myself for the 4am arrival of the cab tomorrow morning.

If I get to wear flip-flops, play with my kids and just catch up on my sleep for a couple of weeks, that’ll be just fine…

Finding More Hours

This week my body clock has steadfastly refused to accept local time (Pacific, ie 8hrs behind the UK) to the extent that with two days to go, I really no longer want to acclimatise before turning around and going home.

To be fair it has allowed me to wake up, typically between 4am and 5:30pm each day, get online with the Punch team for an hour or so, call home to my girls, get down the gym and get breakfast before work each day – and still be at the office for 9am-ish.

If I wasn’t so completely aware that at some point I’m going to have to pay for this, I’d be pretty happy about squeezing more hours in.

Anyway, on the upside, I’m writing on the one hour shuttle flight between San Francisco and LA – and the flight attendant has just announced that it’s currently a balmy 83 degrees at our destination.

Unless I misheard of course, which is entierely possible in my sleep- addled haze.

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